Cancellation Policy
Cancellation Policy
At Orhnaa, we understand that plans can change. We aim to provide a smooth shopping experience while ensuring your order reaches you safely and on time.
Order Cancellation
You can request cancellation of your order within 24 hours of placing the order or before the order is processed for shipment, whichever is earlier.
Once your order has been packed, dispatched, or handed over to our delivery partner, cancellation requests cannot be accepted.
How to Cancel Your Order
To request a cancellation:
-
Contact our customer support team with your order number.
-
Share your cancellation request within the eligible cancellation period.
-
Our team will confirm the cancellation status.
You can reach us at:
Email: support@orhnaa.com
WhatsApp/Phone: +91 9904189384
Refund for Cancelled Orders
For eligible prepaid orders:
-
Once cancellation is approved, the refund will be initiated within 5–7 business days.
-
Refunds will be credited back to the original payment method used during checkout.
For Cash on Delivery (COD) orders:
-
No payment is collected before dispatch, therefore no refund is applicable.
Please note that actual refund timelines may vary depending on your bank/payment provider.
Orders That Cannot Be Cancelled
Orders cannot be cancelled in the following situations:
-
Order has already been shipped
-
Order is out for delivery
-
Customized or personalized products have entered processing
-
Products purchased under special offers where cancellation terms are mentioned separately
Contact Us
For any cancellation-related assistance, our team is happy to help.
Orhnaa Customer Support
Email: support@orhnaa.com
WhatsApp: +91 9904189384
Thank you for choosing Orhnaa.