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Terms of service

Terms & Conditions

Welcome to Orhnaa. By accessing, browsing, or purchasing from our website www.orhnaa.com, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.

1. General Information

This website is operated by Orhnaa. Throughout the website, the terms "we", "us", and "our" refer to Orhnaa.

By visiting our website, purchasing products, or using any services provided by us, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue using our website.

2. Website Usage

You agree to use the Orhnaa website only for lawful purposes.

You must not:

  • Use the website for fraudulent activities.

  • Attempt to gain unauthorized access to our systems.

  • Copy, reproduce, modify, or misuse website content.

  • Upload harmful files, viruses, or malicious content.

  • Interfere with website security or performance.

We reserve the right to restrict access to users who violate these terms.

3. Product Information

At Orhnaa, we make every effort to ensure that product details, images, descriptions, pricing, and availability are accurate.

However:

  • Actual product colors may vary slightly due to screen settings and photography lighting.

  • Measurements may have minor differences due to manual measurement.

  • Product availability may change without prior notice.

We reserve the right to correct any errors or update product information whenever required.

4. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR).

Orhnaa reserves the right to:

  • Change product prices without prior notice.

  • Modify offers, discounts, and promotions.

  • Correct pricing errors caused by technical issues.

Payment must be completed through the available payment options provided during checkout.

5. Order Confirmation & Acceptance

Once you place an order, you will receive an order confirmation notification.

Order acceptance is subject to:

  • Product availability

  • Payment verification

  • Accuracy of customer information

Orhnaa reserves the right to cancel or refuse any order due to:

  • Incorrect pricing information

  • Suspected fraudulent activity

  • Product availability issues

In such cases, any payment received will be refunded as per our refund policy.

6. Shipping & Delivery

Orhnaa aims to deliver your order within the estimated delivery timeline mentioned during checkout.

Delivery timelines may vary due to:

  • Courier partner delays

  • Weather conditions

  • Holidays

  • Incorrect address details

  • Unforeseen circumstances

Please ensure that your shipping information is accurate while placing your order.

7. Cancellation, Return & Refund

Orders, returns, exchanges, and refunds are governed by our respective policies available on our website.

Customers are requested to review:

  • Cancellation Policy

  • Return & Refund Policy

  • Shipping Policy

before placing an order.

8. Intellectual Property Rights

All content available on Orhnaa, including:

  • Product images

  • Brand logo

  • Designs

  • Graphics

  • Text

  • Website layout

  • Marketing materials

is owned by Orhnaa or its respective licensors.

Any unauthorized use, reproduction, distribution, or commercial exploitation is strictly prohibited.

9. Customer Responsibilities

Customers are responsible for:

  • Providing correct personal and delivery information.

  • Reviewing product details before purchase.

  • Maintaining account security if an account is created.

  • Using products responsibly.

Orhnaa will not be responsible for issues arising from incorrect information provided by customers.

10. Account Security

If you create an account with Orhnaa, you are responsible for maintaining confidentiality of your account details.

You agree to notify us immediately if you suspect unauthorized access to your account.

11. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways

  • Courier partners

  • Analytics services

  • Marketing platforms

These third-party services operate under their own terms and privacy policies.

Orhnaa is not responsible for the practices, policies, or performance of third-party providers.

12. Limitation of Liability

Orhnaa will not be liable for:

  • Delays caused by external service providers.

  • Website downtime due to technical issues.

  • Losses caused by misuse of products.

  • Incorrect information provided by customers.

We always strive to provide accurate information and a smooth shopping experience.

13. Privacy & Data Protection

Customer information is collected and used according to our Privacy Policy.

We use customer data for:

  • Processing orders

  • Providing customer support

  • Improving website experience

  • Communicating important updates

We take reasonable measures to protect customer information.

14. Promotions & Discounts

All offers, discounts, and promotional campaigns are subject to specific terms.

Orhnaa reserves the right to:

  • Modify promotions

  • End offers early

  • Change eligibility criteria

without prior notice.

15. Changes to Terms & Conditions

Orhnaa reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective immediately after being posted on this page.

Customers are encouraged to review this page periodically.

16. Governing Law

These Terms & Conditions shall be governed and interpreted according to the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts.

Contact Us

For any questions regarding these Terms & Conditions:

Orhnaa Customer Support

Website: www.orhnaa.com
Email: support@orhnaa.com
WhatsApp/Phone: +91 9904189384

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