FAQ
Frequently Asked Questions (FAQ)
About Orhnaa
What is Orhnaa?
Orhnaa is a fashion brand bringing together elegant designs, premium quality, and modern Indian aesthetics. We create beautiful collections designed for women who love timeless style with a contemporary touch.
Orders & Shopping
How can I place an order?
You can easily place an order through our website:
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Select your favourite product.
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Choose your preferred size and quantity.
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Add the product to your cart.
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Complete checkout with your preferred payment method.
Once your order is confirmed, you will receive an order confirmation message.
Do I need to create an account to place an order?
No, you can place an order as a guest customer. However, creating an account helps you track orders and manage your purchases easily.
Can I modify my order after placing it?
If you want to make any changes, please contact us within 24 hours of placing your order.
Once your order is processed or shipped, changes cannot be made.
Shipping & Delivery
How long does delivery take?
We usually deliver orders within:
🚚 3–7 Business Days
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Metro & Tier 1 cities: 3–5 business days
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Other locations: 5–7 business days
Delivery timelines may vary due to courier delays, holidays, or unforeseen situations.
How can I track my order?
Once your order is shipped, we will share tracking details through your registered email/SMS/WhatsApp.
You can use those details to track your order journey.
Do you offer Cash on Delivery (COD)?
Yes, COD availability depends on your location and order eligibility. Available payment options will be shown during checkout.
Products & Sizing
How do I choose the right size?
We recommend checking the size chart available on each product page before placing your order.
If you need help choosing a size, our team will be happy to assist you.
Are product colors exactly the same as shown in images?
We make every effort to display accurate product images. However, slight color variations may occur due to lighting conditions and different screen settings.
Are Orhnaa products ready to wear?
Product details such as stitching, customization, or ready-to-wear information are mentioned on individual product pages.
Please check the product description before ordering.
Returns & Exchanges
Do you offer returns?
Yes, we accept eligible returns within 7 days of delivery.
Products must be unused, unworn, unwashed, and returned with original tags and packaging.
Can I exchange my product?
Yes, exchanges are available for eligible products depending on stock availability.
Exchange requests must be raised within 7 days of delivery.
How long does a refund take?
Once your returned product is received and approved:
Refunds are processed within 5–7 business days.
The actual time to reflect in your account depends on your bank/payment provider.
Payments
What payment methods do you accept?
We accept multiple payment options including:
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Credit Cards
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Debit Cards
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UPI
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Net Banking
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Wallets
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Cash on Delivery (where available)
Is online payment secure?
Yes, all online payments are processed through secure payment gateways to ensure a safe shopping experience.
Customer Support
How can I contact Orhnaa?
Our team is always happy to help you.
Email: support@orhnaa.com
We aim to respond as quickly as possible.
Do you have any offers or discounts?
Yes, we regularly run special offers, festive promotions, and exclusive deals. Follow Orhnaa for the latest updates.
Still Have Questions?
We are here to make your shopping experience simple, beautiful, and enjoyable.
Thank you for choosing Orhnaa. ✨